Frequently asked questions

Prime Research Labs is a supplier of laboratory-grade peptides and related research materials. Our laboratory is proud to be based in Hong Kong; we serve qualified buyers internationally where shipping and import rules allow. We focus on clear specifications shown on each catalog entry, and a straightforward storefront for researchers, labs, and professionals who understand how to handle and document materials in their jurisdiction.

We combine transparent product data (SKU, purity statements, sequences where applicable), clear on-page specifications, and modern checkout: major cards through Stripe and cryptocurrency options where enabled. Our goal is consistency and traceability — not hype — so you know what you are ordering.

This site is a B2B-style catalog and ordering flow for research materials. It is not a medical service, not a source of dosing or treatment advice, and not intended for consumers seeking health products. Use the catalog to review specs, add line items to your cart, and complete purchase when you are authorized to do so under applicable law.

Catalog items are offered for research and development use — typically in vitro or preclinical contexts where your institution or jurisdiction allows. They are not sold for human consumption, diagnosis, or treatment. You are responsible for lawful possession and use where you operate.

Each catalog entry shows the SKU-level attributes we publish for that item (for example purity statement, form, sequence where applicable, and storage notes). Always verify identifiers and paperwork match your shipment when you receive materials. If something is unclear, contact us before ordering.

Some materials are described in cosmetic or formulation research contexts on our site. Regulatory status varies by country and product category. You must ensure your own compliance with FDA, EU, or other applicable rules before using any material in a finished consumer product.

Browse the catalog, add products to your cart, and proceed to checkout. You will enter shipping and billing details, choose a payment method (card via Stripe or cryptocurrency where available), and receive an order confirmation with a reference you can use with support.

We accept major credit and debit cards through Stripe Checkout where configured. Depending on your region and our settings, cryptocurrency checkout may also be available. All charges are processed securely — we do not store full card numbers on our servers.

You can checkout as a guest in many cases. Creating an account (sign up) lets you sign in later, track orders tied to your profile when that flow is used, and manage your contact details more easily.

Fulfillment timelines depend on verification, inventory, and carrier cutoffs. You will see status updates on your order confirmation and any follow-up emails we send. For timing-sensitive projects, contact support before placing a large or unusual order.

After dispatch, standard service is typically 7–9 business days in transit, and fast service is typically 3–5 business days. Actual dates vary by destination and carrier. Orders of $200 USD or more qualify for free fast shipping.

Contact us as soon as possible with your order ID. Once processing or shipment has started, changes may not be possible. We will do what we can within policy and applicable regulations.

Visit our Support page for email and guidance. We aim to respond to legitimate business inquiries within a few business days.