Customer support

We are here to help

For order status, billing questions, documentation requests, and catalog clarification. Our laboratory is proud to be based in Hong Kong; we respond to qualified business and research inquiries — not personal medical or dosing advice.

Best for detailed questions — include your order ID if you have one.

support@primeresearch.bio

Typical reply within 1–2 business days depending on volume.

Orders & tracking

Signed-in customers can open live order status, line items, and shipment stages on the site.

Checkout while signed in links the order to your account. Guest checkouts still use your confirmation link and email receipts — ask support if you need help matching an order to your login.

Common questions

Policies, payments, and what we sell — summarized in one place.

Read the FAQ

Before you write

Research use only — we cannot advise on personal use, dosing, or medical conditions.
Regulatory compliance is your responsibility for import, possession, and end-use.
Phishing: we will never ask for your full card number or password by email. Payments run through our checkout providers.